Privacy Policy
At VCP Solutions, Inc., protecting your privacy is central to everything we deliver — from business phone and VoIP to cabling services.
1. Introduction
VCP Solutions, Inc. (“VCP Solutions,” “we,” “us,” or “our”) provides business phone systems, cloud and VoIP phone systems, AI-powered VoIP, and structured, voice/data, and fiber optic cabling services (“Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, request a quote, or use our Services. By using our website or Services, you consent to the practices described in this Policy.
2. Information We Collect
We may collect: contact and business information (name, job title, company, address, phone, email) provided through quote or contact forms; account and billing information; technical information such as IP address, browser type, and pages visited; service usage data including call metadata, system configuration, and support tickets; and communications you send us, including call recordings where legally permitted and disclosed.
3. How We Use Information
We use collected information to provide, operate, and support our Services; process quotes, orders, installations, and billing; respond to inquiries and support requests; monitor, troubleshoot, and improve system performance and security; communicate about updates or changes to the Services; comply with legal and regulatory obligations; and, with your consent, send marketing communications.
6. Data Security & Retention
We implement commercially reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction, though no method of transmission or storage is completely secure. We retain information for as long as necessary to provide the Services, meet legal and regulatory recordkeeping requirements, and resolve disputes, after which it is securely deleted or anonymized.
7. Regulated Industries
Customers in regulated industries such as healthcare or finance remain responsible for their own compliance with applicable laws, including HIPAA and GLBA, regarding how they use our Services. If a Business Associate Agreement (BAA) or similar arrangement is required, please contact us to discuss available options.
8. Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications at any time using the unsubscribe link in those communications or by contacting us directly.
9. Children’s Privacy
Our website and Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children, and we will delete any such information if we become aware of it.
10. Third-Party Links
Our website or Services may link to, or integrate with, third-party websites and platforms. This Privacy Policy does not apply to those third parties, and we encourage you to review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted here with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone: 201-749-4400
Hours: Support available 24 hours a day