Terms & Conditions
1. Acceptance of Terms
By accessing this website, requesting a quote, signing a service agreement, or otherwise using any service provided by VCP Solutions, Inc. (“VCP Solutions,” “we,” “us,” or “our”), including business phone systems, cloud phone systems, VoIP phone systems, premise phone systems, AI-powered VoIP, structured cabling, voice and data cabling, and fiber optic cabling (collectively, the “Services”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms & Conditions (“Terms”). These Terms apply in addition to any separate signed service agreement between you and VCP Solutions, which will govern in the event of a conflict.
2. Description of Services
VCP Solutions provides business communication and network infrastructure solutions, including business, cloud, VoIP, and premise-based phone systems; AI-powered VoIP and call intelligence features; structured cabling, voice and data cabling, and fiber optic cabling; and related consultation, design, installation, and ongoing support. Services are tailored to the Customer’s industry and operational needs (including healthcare, finance, education, legal, construction, hospitality, auto dealerships, local government, and religious organizations) and may vary in scope, features, and pricing.
3. Orders, Quotes & Installation
Quotes and proposals are estimates based on information available at the time and are subject to change following a formal site survey or technical assessment. Installation timelines depend on site conditions, third-party carrier coordination, and equipment availability, and are provided in good faith but are not guaranteed. Changes to scope requested after an order is confirmed may result in additional charges and revised timelines.
4. Fees, Billing & Payment
Fees are set out in your service agreement, order form, or invoice. Recurring fees are billed as agreed (monthly, quarterly, or annually); one-time fees (installation, cabling, equipment) are due as specified in your invoice. Late payments may result in a late fee and/or suspension of Services after notice. All fees are exclusive of applicable taxes and regulatory fees unless stated otherwise. Billing discrepancies must be reported within thirty (30) days of the invoice date.
5. Equipment & Cabling
Where VCP Solutions supplies, installs, or configures hardware, phones, network equipment, or cabling, such equipment remains subject to applicable manufacturer warranties. Title to purchased equipment passes to the Customer upon full payment; leased or financed equipment remains the property of VCP Solutions until obligations are satisfied. The Customer is responsible for providing safe premises access and suitable environmental conditions for installed equipment.
6. Acceptable Use Policy
You agree not to use the Services to transmit unlawful, fraudulent, abusive, or harassing communications; engage in robocalling, spam, or unauthorized telemarketing in violation of applicable law (including the TCPA); attempt unauthorized access to our network or another customer’s data; interfere with the integrity of the Services or carrier networks; or otherwise violate applicable law. VCP Solutions reserves the right to suspend or terminate Services immediately upon a reasonable belief of a violation.
7. Emergency Calling & Service Availability
VoIP and cloud-based phone services may differ from traditional landline service regarding 911/E911 calling, including limitations related to power outages, internet outages, and location accuracy. Customers are responsible for registering the correct physical address for emergency calling and informing users of any limitations. While we target continuous service availability, Services depend in part on third-party carriers and internet providers, and uninterrupted, error-free service is not guaranteed.
8. Intellectual Property
All content on the VCP Solutions website, including text, graphics, logos, trademarks, and software, is the property of VCP Solutions, Inc. or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from this content without prior written consent. Any proprietary software or platforms provided as part of the Services are licensed, not sold, to the Customer.
9. Disclaimer of Warranties & Limitation of Liability
Except as expressly set forth in a signed service agreement, the Services and website are provided “as is” and “as available,” without warranties of any kind, express or implied. To the maximum extent permitted by law, VCP Solutions shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services. Our total aggregate liability for any claim will not exceed the amount paid by the Customer for the Services giving rise to the claim in the three (3) months preceding the event.
10. Term, Suspension & Termination
These Terms remain in effect for as long as you use our website or Services, in addition to any term specified in your service agreement. VCP Solutions may suspend or terminate access for non-payment, breach of these Terms, or unlawful use, upon reasonable notice where practicable. Outstanding fees for Services rendered remain due and payable upon termination.
11. Regulatory Compliance & Governing Law
Customers operating in regulated industries (such as healthcare or finance) are responsible for their own compliance with applicable laws, including HIPAA or GLBA. These Terms are governed by the laws of the State of New Jersey, and any disputes shall first be addressed through good-faith negotiation, and, failing resolution, brought exclusively in the state or federal courts located in New Jersey.
12. Changes to These Terms & Contact Us
VCP Solutions may update these Terms from time to time; updated Terms will be posted here with a revised “Last Updated” date, and continued use of our Services constitutes acceptance. If you have any questions about these Terms & Conditions, please contact us:
Phone: 201-749-4400
Hours: Support available 24 hours a day